Purchase Conditions

Introduction

This section contains terms and conditions of purchasing products / shoes from www.uzuriky.com as well as various ways to help you make the best choices in our products. If you’re not satisfied with your product you can return your product and get an exchange for another one similar or another product with the same price or work out a plan with our team to make sure you are satisfied.

Furthermore, to avoid returns caused by wrong sizes, we urge that the customer take proper measurements by consulting our size chart and how to measure your feet section. All returns, reparations and refunds are free but under the following conditions while refunds are eligible. To exercise your right properly, you may notify us at UZURI of your decision to return the product as soon as possible by sending an email to customersupport@uzuriky.com or by taking part in a live webchat available on our website.

If you think that at the moment of delivery the product is not as specified on the web, you must send an email immediately to customersupport@uzuriky.com or take part in a live webchat available on our website, providing the product details and the damage sustained. Given that the local delivery is free, you (the customer) must return the product on your own expense in order to receive another one.

If it happens that you wait more days to receive the product, UZURI will pay for its delivery back to you. However, before any action is taken, our team will carefully examine the returned product and will notify you within a reasonable period whether you have a right for a return, refund or reparation based on the terms written below. The refunding of the article shall take place as soon as possible and in all cases within 14 days.

If a defect or damage is confirmed on the returned products, we will give you a complete refund including the charges you have accrued of delivery and return. The refund will always be paid using the same payment means you used to pay for your purchase. All rights recognized in current legislation shall be, in any case, safeguarded.

Returns Policy

Below are conditions for returns

• The returns are only accepted within 5 days of the date of purchase
• To be eligible for return, your item must be unused and in the same condition that you received it
• Make sure that the return is done only if the product is in this range: the wrong size, has a production issue, or need a slight adjustment for your foot
• For the exchange if you don’t find the size you wanted in the store you can wait for 7 days to allow our production to make a new one
• The customer will be responsible for the shipping cost in case of a return
• The returns must require receipt or proof of purchase
• The returns must have the original packaging bag
• Gift cards are not returnable

Reparation terms and conditions.

At UZURI K&Y, your satisfaction is our top priority and our team is here to assist you every step of the way. Our Repair Service is designed to address some issues you may encounter with your UZURI products, ensuring that they continue to meet your expectations. If you are using our product for a while and it needs adjustment, you are eligible for free reparation

Below are the terms and conditions:

• Reparation service request process: The repair process will generally take 14 days. However, your repair may take longer than expected due to various reasons. Our team will communicate any changes in the estimated timeframe

• Repair Timeframe:: Customers are required to fill out an online form with all necessary information to request repair services. Afterward, a sales assistant will review your request and proceed with confirming the next steps

• No Charge for Repair: There will be no charge for repair, regardless of the duration of use, as long as the product is reparable and the materials are available

• No charge for repair no matter how long it has been used
• If the pair is irreparable, any UZURI customer agent reserves the right to refuse to take it

Refunds Policy

If the product or service provided does not bring satisfaction to your needs, you are eligible to receive a refund within the terms and conditions below:

• The refund is only done if the product has clear production errors that are also communicated at least within 3 days after delivery
• If the returned product happens to be a defect you are eligible for a full refund
• The refunds requested after 3 days will not be approved
• The refund will be made in the same ways that the payment was made
• There will be no cash refunds unless there was cash involved in the purchase of the product
• All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we will reimburse any amount that you may have paid